Shipping policy

Shipping Policy

Thank you for choosing Island Beauty Box LLC! We are dedicated to providing you with the best possible service and ensuring that your Caribbean-inspired beauty products arrive promptly and in excellent condition. Please take a moment to review our shipping policy below.

Order Processing

  • All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates

  • Shipping costs are calculated based on your location and the size/weight of your order.
  • We offer competitive rates for both domestic and international shipping.
  • Free shipping may be available on select orders. Please check our website for current promotions.

Domestic Shipping (Within the USA)

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Shipping fees will be calculated at checkout based on the shipping method selected.

International Shipping

  • We ship internationally to most countries.
  • Shipping times vary by location but generally take 7-14 business days, depending on your country.
  • Please note that international orders may be subject to customs fees, duties, and taxes imposed by the destination country. These fees are the responsibility of the customer.

Shipping Partners

  • We partner with trusted courier services to ensure your order is delivered safely and on time. These include, but are not limited to, USPS, UPS, DHL, and other reputable carriers.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can track your package on the carrier’s website or by visiting the order status page on our website.

Address Accuracy

  • Please ensure that the shipping address provided at checkout is accurate. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.

Lost or Damaged Orders

  • If your order is lost or damaged during shipping, please contact our customer support team at support@islandbeautybox.com as soon as possible. We will work with the carrier to resolve the issue.

Return & Exchange Policy

  • Due to the nature of our curated beauty boxes, we do not accept returns or exchanges unless the product is damaged or defective. Please refer to our Return Policy for further details.